Hosted Voice is a telephony service, where an Intranet Private Branch Exchange (IPBX) is not placed in the company itself, but is provided from a server in a data center. The VoIP phones in the company generally communicate with the IPBX server over a broadband Internet connection.
The result is a more flexible system with more features and service options.
Benefits
Cost Savings
Savings with a hosted voice solution are significant and include long distance charges, monthly access costs, equipment purchase, and maintenance.
Applications
Applications available on a hosted voice system can significantly improve employee communications resulting in improved overall employee productivity.
Upgrades
Hosted Voice allows companies to take advantage of upgraded technology without having to replace or systems internally. Instead the provider does it for you at the data centers.
Features
Basic Features (Class 5)
All the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, 3-way calling, redial, do not disturb, speed dial and hook flash.
e911 Service
Local emergency operator assistance.
Extension Dialing
Using a 2 to 6 digit extension, users can call coworkers within their company regardless of location.
Options
- International Extensions
- Receptionist
- Skill Based Routing Queues
- Mobile Extensions
- Call Recording
- Call Reporting
- Unified Messaging (voicemail to Email)
- Video Phones
Polycom Phone Options
Click here to view the Polycom hardware that Smartcom offers and supports.
