Smartcom Telephone, LLC
Smartcom does not block lawful content, applications, services, or non-harmful devices. Smartcom does not unreasonably discriminate in transmitting lawful network traffic consistent with normal management practices and the Federal Communications Commission Report and Order adopted December 21, 2010, “Preserving The Free and Open Internet” ( Order).
The Federal Communications Commission issued an Order which requires internet access providers, such as Smartcom Data Services, to disclose certain network information to the public. This information is outlined below and at various other locations on this website.
Smartcom does not utilize any congestion management practices other than to route all traffic on a FIFO (first in-first out) basis consistent with normal management practices. Because of this, if congestion occurs, users may experience traffic loss, higher latency and/or jitter. These events would be triggered by the congestion itself. No specific engineering standards are utilized. Customers can order a rate limited product in which excess traffic will be dropped if it exceeds the contracted bandwidth. Customers can purchase bursting which allows customers to exceed the committed traffic in which the excess traffic is billed at the contracted rate at the 95th percentile. Please see Smartcom’s product supplements on this website for further information under the terms and conditions tabs at the bottom of the home screen.
Application Specific Behavior:
Smartcom does not block or rate-control specific protocols or ports, modify protocol fields or inhibit or favor specific applications or classes of applications consistent with normal management practices and the Order.
Device Attachment Rules:
There are no restrictions on or approval process for the types of lawful devices that can be attached to the Smartcom network on the customer side of the demarcation point, consistent with normal management practices and the Order.
Smartcom provides access to the internet backbone only. Smartcom has implemented reasonable practices to help ensure network security and integrity, including addressing traffic that is harmful to the network consistent with normal management practices and the Order.
A general description of service is available throughout this website. The service technology is further explained on this website in the product supplement for Direct Internet Access (DIA), Ethernet and Transport Product Supplements. Since Smartcom only provides access to the internet backbone, the individual user will make the decision on suitability for their individual applications.